Find Answers
Welcome to The Travel On’s FAQ page! Here, we have compiled a list of frequently asked questions to provide you with quick and helpful answers. If you have any further inquiries or require more information, please don’t hesitate to reach out to our friendly team.
Payment
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers. We strive to provide you with convenient options for making your payment.
The payment timeline may vary depending on the specific tour and destination. Generally, we require a deposit to confirm your booking, and the remaining balance is due before the start of your tour. Our team will provide you with detailed payment instructions and timelines when you make your booking.
Yes, we prioritize the security of your payment information. We employ industry-standard security measures to ensure that your payment details are protected. Our online payment gateway is encrypted and secure, providing a safe environment for your transactions.
The tour price displayed on our website or provided by our team generally includes all applicable taxes and fees. However, in some cases, there might be additional charges such as local taxes, entry fees to certain attractions, or optional activities. These will be communicated to you transparently during the booking process to avoid any surprises.
Our cancellation policy determines if a refund is applicable and the associated terms and conditions. The policy may vary depending on factors such as the type of tour, destination, and specific terms of our partner hotels and service providers. We recommend contacting our team for detailed information regarding cancellations, refunds, and any applicable fees.
We understand that plans may change, and we will do our best to accommodate your requests. However, changes to your booking, such as date modifications or itinerary alterations, are subject to availability and the specific terms and conditions of your booking. Please contact our team as soon as possible to discuss any changes you would like to make.
We generally require a deposit to confirm your booking, and the remaining balance is due before the start of your tour. However, if you prefer to make partial payments or pay in installments, please let our team know, and we will try to accommodate your request based on the specific circumstances of your booking.
Reservation
Making a reservation is easy! You can visit our website and browse through our range of tours and travel packages. Once you have selected your desired itinerary, you can proceed to book directly through our secure online booking system. Alternatively, you can contact our dedicated team via email or phone, and they will guide you through the reservation process.
While we strive to accommodate last-minute bookings, we highly recommend making your reservation in advance. This allows us to secure your preferred dates, accommodations, and activities, especially during peak travel seasons when availability may be limited. Booking in advance also gives you ample time to plan and prepare for your trip.
Yes, we understand that every traveler has unique preferences and requirements. We offer customizable options for many of our tours and travel packages. Whether you want to add extra activities, extend your stay, or modify the itinerary to suit your interests, our team will work with you to create a personalized experience. Please note that changes to your reservation are subject to availability and may incur additional charges.
During the reservation process, we will require essential information such as your name, contact details, preferred travel dates, number of participants, and any specific requirements or preferences you may have. This information helps us tailor the experience to your needs and ensures a seamless travel arrangement.
Yes, in most cases, we require a deposit to secure your reservation. The deposit amount may vary depending on the specific tour or travel package you choose. Our team will provide you with detailed information on the deposit amount and payment instructions during the reservation process.
Yes, you can request to cancel or modify your reservation after it has been made. However, please note that cancellation and modification policies vary depending on the specific tour, destination, and terms and conditions of our partner hotels and service providers. Any applicable fees or penalties will be communicated to you at the time of cancellation or modification.
The deadline for changes and cancellations may vary depending on the specific tour, destination, and terms and conditions of your booking. We recommend contacting our team as soon as possible if you need to make any changes or cancellations to your reservation, as this will allow us to assist you in the best possible way.